SHIPPING & DELIVERY
WHERE DO YOU SHIP FROM?
We are based in Negeri Sembilan, Malaysia! All orders will ship from Negeri Sembilan, Malaysia.
WHEN WILL MY ORDER SHIP?
ALL ITEMS ARE PRE-ORDER. We do not have pre-made stocks. All items are made by order. Production for each order usually take 1-5 days (depends on order schedules) after payments are made at checkout. Items will be delivered immediately once completed.
WHEN WILL MY ORDER ARRIVE?
The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.
Malaysia – 1 to 7 days
Internationally – 3 to 14 days
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you’ll receive a shipping confirmation to track your parcel. All Malaysia orders will be deliver by Poslaju/J&T, Singapore EMS/J&T/SF Express and EMS/SF Express/TNT for rest of the world.
WHAT CURRENCY ARE YOUR PRICES IN?
All orders are processed in MYR at the most current exchange rate.
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
Oh no! We’re so sorry – we know how much of a bummer this is. Although we inspect each item before and package them with care, damages and defects may happen.
If you find yourself in this situation, please contact us immediately at email@example.com with your order number and photos of the damage. We’ll have a look and let you know how we can fix it for you!
DO YOU OFFER GIFT PACKAGING?
Yes, every order come with a set of 1 packed box and 1 satin jewellery pouch. Order of 1 to 2 items, packed in a smaller box (about 9cm) and order of 3 items and above, packed in a bigger box (about 20cm). If you need additional gift box, they can be purchase in a set.
You can also ship a package directly to the recipient. Just enter their information in the shipping address upon checkout.
HOW CAN I CARRY YOUR PRODUCTS IN MY RETAIL STORE?
Please contact firstname.lastname@example.org with details about your business and store.
HOW SHOULD I CARE FOR MY JEWELS?
To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions, perspiration and water as they’ll dull your pieces and cause them to wear quickly.
WHAT ARE YOUR PRODUCTS MADE OF?
Our jewellery is crafted with plated-base metals ranging from gold and silver plating.
If you are sensitive to certain components, send us a message and we’ll help you find a piece that works!
PARTNERS AND COLLABORATIONS
We would love to work on exciting new partnerships. If you’re interested in working with us, please contact us at email@example.com.
Have questions? Send us an email: